Mall Management + Operational Services:

McARTHUR + COMPANY draws upon its regional and global experience to deliver every stage of the retail asset management life cycle, both pre- and post opening, to meet your operational and commercial needs. We tailor make an operational structure and establish customer centric teams to ensure every customer experience is a positive one. Key commercial deliverables include the development of budgets, establishment and management of service charges along with management of rental and non-rental revenue. Our diligent approach to cost management ensures every expenditure is measured, monitored and managed, from utilities and consumables through to operational costs.

An integral part of our engagement sees us developing systems, strategies and procedures to make certain that the business operates on solid foundations.

Finally, day-to-day operational effectiveness is maintained through robust management of FM including scope creation, third-party tendering and management, KPI creation and monitoring as well as the delivery of procurement services while leveraging economies of scale through our portfolio.